User Experience Design

User experience design focuses on the way humans interact with a specific enviroment to accomplish a goal. Imagine you are hiking in a public park. You want to get from the trailhead to the summit. The course the trail takes you on, the materials used to keep the trail in good shape, the signs and distance markers, any stairs or bridges - these are all part of the overall user experience design. All good user experiences share one common characteristic: that joyful feeling of the stars aligning to make a hard and complicated task more clear, easy, and pleasant. We're good at designing those kinds of user experiences.

User Research

We conduct thorough research to understand the people who will be the target audience or users in an environment. We want to understand their motivations, pain points, needs, and preferences. This can involve a variety of user interviews and surveys, workshops, and usability testing with real people to gather valuable insights.

Information Architecture

We collate and analyse all the information the different users in an environment might need and then organize and structure that information in a way that is intuitive and user-friendly. We create sitemaps, wireframes, and prototypes to outline the structure and flow of the user experience.

Interaction Design

We design the interactive elements and user interfaces in physical or digital environments to ensure they are going to help users, not hinder them. We make sure the interaction design is aligned with business strategy and service design objectives, easy to navigate, and visually appealing. Our goal? Users who barely notice the design but complete a task thinking, "That was so much better than I thought it would be."

Prototyping and Testing

Throughout our user experience design process, we develop prototypes of interactions with physical and digital interfaces to simulate user interactions and gather feedback. Iterative testing using prototypes allows us to refine our designs based on user input before the final product is developed.

Visual Design

We create visually appealing and cohesive designs that align with your organization's brand and enhance the overall user experience. This includes selecting appropriate color schemes, typography, and imagery.

Accessibility Considerations

We ensure our designs are accessible to users with diverse abilities and disabilities. This involves adhering to accessibility standards and guidelines to create inclusive user experiences.

Usability Testing

We conduct usability tests to evaluate how users interact with our designed products so that we can identify areas for improvement. We use feedback from testing to refine and enhance the user experience.

Collaboration with Development Teams

We collaborate closely with development teams to ensure the seamless implementation of our design concepts. This involves effective communication and understanding of technical constraints and possibilities.

User Training and Support

We provide user training materials and support resources to help users navigate and make the most of the designed products.

Project Highlights

  • Alberta Ministry of Education Project: Digitizing the teacher complaint and review process across Alberta.
  • BC Ministry of Emergency Management and Climate Readiness Project: Changing paper-based ESS referrals into a new electronic system.
  • Alberta Ministry of Justice Project: New administrative penalty ticketing and adjudication system.
  • BC Ministry of Health Project: Modernizing citizen's access to health information and services.

If you'd like to learn more about how we can help your organization with user experience design, please Contact Us.

Do you have user experience design skills? We are currently hiring. Email us at recruiting@number41media.com